Shipping & Delivery Policy

At Toy Sarena, we work to make receiving your order as simple and convenient as possible.

Delivery Area

We deliver to supported locations across the Kingdom of Saudi Arabia.

Availability may vary depending on the destination, courier coverage, and the products ordered.

Delivery Time

Estimated delivery times may vary depending on:

• Customer location

• Product availability

• Order processing

• Weekends and public holidays

• Courier operations

• Circumstances outside our reasonable control

Any delivery timeframe provided is an estimate unless expressly stated otherwise.

Order Processing

Orders are prepared for shipment after they have been successfully placed and any required payment or order verification has been completed.

Customers are responsible for providing accurate delivery information, including their name, phone number, address, city, and any other information required for successful delivery.

Tracking Your Order

Where shipment tracking is available, tracking details may be sent using the contact information provided with your order.

Delivery Attempts

Please ensure that your phone number and delivery address are correct and that you are available to communicate with the courier when necessary.

Failed delivery attempts caused by incorrect information or an unavailable recipient may result in delays or additional delivery arrangements.

Delays

Although we work with our delivery partners to get orders delivered promptly, occasional delays may occur due to high order volumes, weather, public holidays, courier disruptions, or other circumstances outside our reasonable control.

If you have concerns about your delivery, please contact Toy Sarena Customer Care with your order number.